For those customers who purchased an Eschenbach product from one of our resellers (eye care professional, hospital, state agency, non-profit organization, school, retailer, etc.), please contact that reseller directly for any returns or cancellations. Eschenbach will only process returns or cancelations for customers who purchased a product directly from Eschenbach.
Customers who placed an order directly with Eschenbach who wish to cancel their order may do so by contacting the company as soon as possible after ordering and as long as the order has not shipped, no charge will be levied. If the order has already shipped, then a Return must be requested as described above.
Questions regarding this Return and Cancellation Policy should be directed to firstname.lastname@example.org.